Shipping & returns

Last updated: October 2026

Delivery area

Each store delivers to the countries listed on its website.

Delivery times and costs

The estimated delivery time and any delivery costs are displayed on the product page and at checkout, before payment. They depend on the product and the destination.

Tracking

Shipping information, including tracking details where available, is sent by e-mail once the order has been dispatched.

Damaged or missing items

If a parcel arrives damaged or incomplete, please contact the store's customer service with your order number and photos, so that we can arrange a replacement or a refund.

Returns

To return an item within the withdrawal period, contact the store's customer service with your order number. We will send you the return address and instructions. Items must be returned complete and in their original condition.

See our refund policy for how and when you are refunded.